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Evidence Guide: LMFSS3003A - Resolve quality and compliance issues

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LMFSS3003A - Resolve quality and compliance issues

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and prepare

  1. Applicable OHS, legislative and organisational requirements relevant to quality or compliance issues in the manufacturing and installation of security screens and grills are verified and complied with
  2. Instructions and/or plans are read and interpreted to identify the process required to complete work tasks
  3. Tools and equipment selected to carry out tasks are consistent with the requirements of the job, checked for serviceability and any faults are rectified or reported prior to commencement
  4. Materials appropriate to the work application are identified, obtained, prepared, safely handled and located ready for use
  5. Workplace environment considerations are identified and measures to reduce noise, dust and obstacles are applied
Applicable OHS, legislative and organisational requirements relevant to quality or compliance issues in the manufacturing and installation of security screens and grills are verified and complied with

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instructions and/or plans are read and interpreted to identify the process required to complete work tasks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tools and equipment selected to carry out tasks are consistent with the requirements of the job, checked for serviceability and any faults are rectified or reported prior to commencement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Materials appropriate to the work application are identified, obtained, prepared, safely handled and located ready for use

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace environment considerations are identified and measures to reduce noise, dust and obstacles are applied

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify quality and/or compliance issues

  1. Define and determine the issues to be investigated
  2. Assess the issues to determine whether it is a defect in workmanship, process or material
  3. Objectively identify and document current conditions of hardware, software, user or procedure
  4. Provide a verbal and/or written report in accordance with organisation policy on the nature of the problem and probable cause
Define and determine the issues to be investigated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the issues to determine whether it is a defect in workmanship, process or material

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Objectively identify and document current conditions of hardware, software, user or procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide a verbal and/or written report in accordance with organisation policy on the nature of the problem and probable cause

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend solutions to resolve issues identified

  1. Identify hardware, software, user or procedural quality and/or compliance area(s) to appropriate person in the organisation
  2. Identify and rank potential solutions to resolve the issue(s)
  3. Determine in accordance with organisational policy whether the issue can be resolved at current or higher level
  4. Select the solution to fix the issue or refer to appropriate person for decision
  5. The implementation of the recommended solution is planned together with an evaluations strategy to assess the solutions' effectiveness
  6. Verbal and/or written report is submitted in accordance with organisational requirements recommending action to be taken and/or advising action taken and outcome
Identify hardware, software, user or procedural quality and/or compliance area(s) to appropriate person in the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and rank potential solutions to resolve the issue(s)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine in accordance with organisational policy whether the issue can be resolved at current or higher level

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select the solution to fix the issue or refer to appropriate person for decision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The implementation of the recommended solution is planned together with an evaluations strategy to assess the solutions' effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verbal and/or written report is submitted in accordance with organisational requirements recommending action to be taken and/or advising action taken and outcome

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean up

  1. Work area is cleared and materials disposed of, reused or recycled in accordance with organisational requirements
  2. Tools and equipment are cleaned, checked, maintained and stored in accordance with organisational requirements
Work area is cleared and materials disposed of, reused or recycled in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tools and equipment are cleaned, checked, maintained and stored in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Location, interpretation and application of relevant information, standards and specifications

Comply with legislation, regulations, standards, codes of practice and established safe practices and procedures for fault rectification

Communicate effectively and work safely with others in the work area

Compliance with enterprise policies and procedures including quality requirements

Inspect and assess of a minimum of three separate and different quality and two compliance issues and have recommendations accepted

Safe and effective operational use of tools and equipment

Context of, and specific resources for assessment

The application of competency is to be assessed in the workplace or realistically simulated workplace

Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints

Assessment of essential underpinning knowledge, other than confirmatory questions, will usually be conducted in an off-site context

Assessment is to comply with relevant regulatory or Australian Standards requirements

The following resources should be made available:

workplace location or simulated workplace

materials and equipment relevant to rectifying quality and compliance issues in the manufacturing and/or installation of security screens and grills

specifications, standards and work instructions

Method of assessment

Assessment must satisfy the endorsed assessment guidelines of the Furnishing Industry Training Package

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge

Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application

Assessment may be applied under project related conditions (real or simulated) and require evidence of process

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances

Assessment may be in conjunction with assessment of other units of competency

Required Skills and Knowledge

Required skills

collect, organise and understand information related to work orders, basic plans and safety procedures

communicate ideas and information to enable confirmation of work requirements and specifications, coordination of work with site supervisor, other workers and customers, and the reporting of work outcomes and problems

work with others and in a team by recognising dependencies and using cooperative approaches to optimise work flow and productivity

use pre-checking and inspection techniques to ensure the tools are serviceable and ready to use and avoid re-work and wastage

identifying quality problems and equipment faults and demonstrate appropriate response procedures

recognise and respond to circumstances outside instructions or personal competence

plan and organise activities including the preparation and layout of own worksite and the obtaining and use of tools and materials to avoid any backtracking, work flow interruptions or wastage

initiate new ideas or work methodologies

use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate other material requirements

complying with legislation, regulations, standards, codes of practice and established safe practices and procedures for manufacturing/installing security screens and grills

clarify and confirm work instructions

plan own work within the given task parameters

apply systematic and effective time management

accept responsibility for given tasks

set, monitor and satisfy personal work goals

satisfy the competency requirements for the job

maintain current knowledge of problem solving tools and materials

maintain current knowledge of security screens and grills manufacturing and installation techniques

seek learning opportunities

use the workplace technology related to the selection, fabrication, preparation and operator maintenance of security screens and grills hand and power tools including calculators and measuring devices

Required knowledge

State or Territory OHS legislation, regulations, standards and codes of practice relevant to the full range of processes for manufacturing and installing security screens and grills

organisational and site standards, requirements, policies and procedures for manufacturing and installing security screens and grills

environmental protection requirements relating to the disposal of waste material

established communication channels and protocols

problem identification and resolution

current industry practices

types of tools and equipment and procedures for their safe use, operation and maintenance

characteristics of steel and aluminium products and defects

procedures for the recording, reporting and maintenance of workplace records and information

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

OHS requirements

are to be in accordance with Commonwealth, State or Territory legislation and regulations, organisational safety policies and procedures. Requirements may include but not be limited to the use of personal protective equipment and clothing, fire fighting equipment, first aid equipment, hazard and risk control and elimination of hazardous materials and substances, manual handling including lifting and carrying.

Legislative requirements

are to be in accordance with applicable legislation from all levels of government that affect organisational operation. Requirements may include but not be limited to award and enterprise agreements, industrial relations, Australian Standards, confidentiality and privacy, OHS, the environment, equal opportunity, anti-discrimination, relevant industry codes of practice, duty of care and heritage.

Organisational requirements

may include but not be limited to legal, organisational and site guidelines, policies and procedures relating to own role and responsibility, quality assurance, procedural manuals, quality and continuous improvement processes and standards, OHS, emergency and evacuation, ethical standards, recording and reporting, access and equity principles and practices, equipment use, maintenance and storage, environmental management (waste disposal, recycling and re-use guidelines)

Quality or compliance issues

may involve hardware, software, user and/or procedural quality or compliance issues that increase wastage, rework and/or increase production/installation time, and may also involve defective or inappropriate materials and/or equipment.

Instructions

Workplace procedures relating to the use and operation of tools and equipment

Workplace instructions, including job sheets, plans, specifications, legal compliance requirements, drawings and designs

Workplace procedures relating to reporting and communication

Manufacturer instructions for the use of equipment and materials